Last Updated: 8 June 2026
1.1 These Terms and Conditions ("Terms") govern your use of the DrivingTestSwap platform ("Service", "Platform", "Website") operated by DrivingTestSwap ("we", "us", "our", "Company").
1.2 By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not use our Service.
1.3 We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms.
1.4 You must be at least 17 years old and eligible to book a driving test in the UK to use this Service.
2.1 What We Provide: DrivingTestSwap is a matching platform that connects UK driving test candidates who wish to exchange their booked test appointments through the Driver and Vehicle Standards Agency (DVSA) official change of appointment system.
2.2 What We Do NOT Provide:
2.3 Upfront Listing Fee: Access to the matching service requires a one-time, non-refundable listing fee of £10 paid before your listing goes live. This fee covers:
2.4 No Guarantee of Match: Payment does NOT guarantee you will find a compatible match. We provide the service of attempting to match you with compatible users, but successful matching depends on:
3.1 Official DVSA Change Process: All test appointment changes MUST be made through DVSA's official channels. DrivingTestSwap facilitates introductions only.
3.2 Your Responsibility: YOU are solely responsible for:
3.3 DVSA Approval: DVSA reserves the right to refuse any swap request. We have no control over DVSA decisions and are not liable if DVSA refuses a swap.
3.4 Booking Reference Accuracy: You warrant that all information provided (booking reference, test date, test centre) is accurate and current. Providing false information is grounds for immediate account termination without refund.
4.1 Listing Fee: To list your driving test and access the matching service, you must pay a one-time listing fee of £10 (ten pounds). This fee is charged per listing cycle. If you have completed a swap and wish to list a new test, a further £10 fee is required for each new listing.
4.2 What the Fee Covers: The £10 listing fee covers your access to the platform for one full listing cycle, including automated matching, match notifications, access to partner contact details upon a successful match, DVSA swap instructions, and platform support. The fee does not guarantee a match will be found.
4.3 Centre Selection: Upon paying the listing fee, you may list up to 3 desired test centres. You cannot add further centres after payment without paying a new listing fee.
4.4 Non-Refundable Policy: The £10 listing fee is strictly non-refundable in all circumstances, including but not limited to:
4.5 When Payment Is Taken: Payment is taken before your listing is published to the matching pool. By completing payment, you confirm you have read and accepted these Terms, including the non-refundable nature of the fee. You are charged immediately upon submitting a successful payment at checkout.
4.6 Contact Details Reveal: Once a match is found and both parties have accepted it by providing a digital signature, each party's contact details and DVSA swap instructions are revealed automatically. No further payment is required at the match acceptance stage.
4.7 Statutory Rights: Nothing in this refund policy affects your statutory rights under UK law. Where a digital service is not as described or not fit for purpose under the Consumer Rights Act 2015, you may be entitled to a remedy. Our listing fee constitutes payment for access to the matching service (a digital service), not for a guaranteed outcome. Our obligations under the CRA 2015 relate to providing the matching service itself; whether a match is found depends on supply and demand and is outside our control.
4.8 Exceptional Discretionary Refunds: We reserve the right, entirely at our discretion, to issue a refund in exceptional circumstances (for example, a significant technical fault on our part that prevented your listing from being live for a substantial period). Requests must be submitted to support within 14 days of payment. Issuing a discretionary refund in one case does not create any obligation for us to do so in similar future cases.
4.9 Price Changes: We reserve the right to change the listing fee at any time. Changes apply to new listings only. Your fee is fixed at the amount displayed at checkout and will not change after payment.
5.1 Accurate Information: You must provide accurate, current, and complete information. False information is grounds for immediate termination.
5.2 One Active Test Per Account: You may only have ONE active test listing at a time. Multiple listings for the same test or creating multiple accounts is prohibited.
5.3 Match Acceptance: If you accept a match, you commit to:
5.4 Prohibited Conduct:
5.5 Account Security: You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your responsibility.
6.1 Service "AS IS": The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied.
6.2 No Liability for Third-Party Actions: We are NOT liable for:
6.3 Maximum Liability: Our total liability to you for any claims arising from use of the Service is limited to the amount you paid for your package. This includes claims for:
6.4 No Liability for Consequential Damages: We are NOT liable for any indirect damages including but not limited to:
6.5 UK Law Statutory Rights: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
6.6 Platform Downtime: We strive for 99% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be notified in advance where possible.
7.1 Platform Ownership: All content, features, and functionality of the Service (including but not limited to text, graphics, logos, icons, images, audio clips, software, and matching algorithms) are owned by DrivingTestSwap and protected by UK and international copyright, trademark, and other intellectual property laws.
7.2 Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial use only.
7.3 Restrictions: You may NOT:
8.1 Privacy Policy: Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms.
8.2 UK GDPR Compliance: We comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
8.3 Data Sharing: When you accept a match, you consent to us sharing your contact details (name, email, phone if applicable) with your match partner for the sole purpose of completing the DVSA swap.
8.4 Data Retention: We retain your data as outlined in our Privacy Policy. You may request data deletion subject to legal retention requirements.
9.1 Your Right to Terminate: You may terminate your account at any time by requesting account deletion through your dashboard settings.
9.2 Our Right to Terminate: We may suspend or terminate your account immediately without refund if you:
9.3 Effect of Termination: Upon termination:
10.1 Electronic Communications: By using the Service, you consent to receive electronic communications from us, including emails and (for Plus/Pro package tiers) SMS messages.
10.2 Service Notifications: We will send you notifications about matches, account status, and important service updates. These cannot be opted out of while you have an active package.
10.3 Marketing Communications: We may send promotional emails. You can opt out of these at any time via the unsubscribe link.
10.4 SMS Charges: Standard SMS rates may apply. We do not charge for SMS notifications, but your mobile carrier may.
11.1 Governing Law: These Terms are governed by the laws of England and Wales.
11.2 Jurisdiction: Any disputes arising from these Terms or use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11.3 Informal Resolution: Before initiating formal proceedings, you agree to attempt to resolve disputes informally by contacting our support team through our internal messaging system (accessible via your dashboard).
11.4 Alternative Dispute Resolution: If you are a consumer, you may also have the right to refer disputes to alternative dispute resolution providers.
12.1 Consumer Contracts Regulations: If you are a consumer (not purchasing for business purposes), you have certain rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
12.2 14-Day Cooling Off Period: You have the right to cancel your purchase within 14 days for a full refund, UNLESS:
12.3 Digital Content Rights: Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose, and of satisfactory quality. If our Service fails to meet these standards, you may be entitled to a repair, replacement, or refund.
12.4 Unfair Terms: If any term is found to be unfair under the Consumer Rights Act 2015, it will not apply to you, but this will not affect the validity of the remaining terms.
13.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and DrivingTestSwap.
13.2 Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full force.
13.3 Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
13.4 Assignment: You may not assign or transfer these Terms. We may assign our rights and obligations without restriction.
13.5 Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to acts of God, government actions, natural disasters, or DVSA system changes.
13.6 Contact Information: For questions about these Terms, contact us through:
Our internal messaging system (accessible via your dashboard)
Create an account and navigate to: Dashboard → Contact Us
BY CREATING AN ACCOUNT AND USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT: