Frequently AskedQuestions

DrivingTestSwap is a platform that connects UK learner drivers who want to swap their driving test appointments with each other. Instead of waiting months for a test or racing against bots for cancellations, you can exchange your test date with another learner who has a date you want — and who wants your date.

It's simple: 1) Create a listing with your current test date and the test centres you'd swap to. 2) Our matching algorithm finds compatible swap partners. 3) Both parties accept the match. 4) Either person calls DVSA on 0300 200 1122 to complete the official swap. The whole process uses DVSA's official system.

Yes, 100% legal. The DVSA allows candidates to change their test appointments, including swapping with another learner. When you call DVSA on 0300 200 1122 with both booking references, they process the swap through their official system. DrivingTestSwap simply helps you find someone to swap with.

Cancellation checkers only notify you when a slot becomes available — you still have to be fast enough to book it before thousands of other learners who got the same notification. With DrivingTestSwap, you're matched with a specific person who has a date you want AND wants your date. It's a direct exchange, not a race.

DrivingTestSwap starts from just £12. Prices vary depending on the package and any promotions running. This is a one-time payment, not a monthly subscription. The more test centres you add, the faster you'll likely find a match.

One-time payment only. You pay once and use the service until you find a match. No recurring charges, no hidden fees.

The tiers differ by number of test centres and matching frequency. Higher tiers allow more test centres and more frequent matching runs, plus SMS notifications. Check our pricing page for current packages and any promotions.

Yes! You can upgrade at any time. You'll only pay the difference between your current tier and the new tier. Any account credit is automatically applied.

Match times vary based on your location, flexibility, and tier. Pro users are matched every 30 minutes, Plus every 2 hours, Starter every 6 hours. Most users who are flexible with multiple test centres find a match within 24-48 hours.

We run regular matching checks to find you a compatible swap partner. The more test centres you add and the more flexible you are with dates, the better your chances of finding a match quickly. The more users on the platform, the higher the likelihood of matches.

You can select any of the 400+ DVSA test centres in the UK. The more centres you add (based on your tier), the better your chances of finding a match quickly. You're matched with learners who have tests at centres you've selected.

Both you and your match partner receive notifications (email, and SMS for Plus/Pro). You'll review the proposed swap details. Once both parties accept, you receive each other's contact details and DVSA swap instructions. Either person then calls DVSA to complete the swap.

If a match falls through before completion, you're automatically put back into the matching pool to find a new partner. Your guarantee period continues. If someone consistently backs out, they may be suspended from the platform.

Either you or your swap partner calls DVSA on 0300 200 1122 (Monday-Friday, 8am-4pm). You'll need both booking reference numbers. Tell them you want to swap test appointments with another candidate. The DVSA operator will process the exchange on the spot.

You'll need: 1) Your booking reference number. 2) Your swap partner's booking reference number. 3) Both provisional driving licence numbers. DrivingTestSwap provides all this information once both parties accept the match.

No, DVSA does not charge to swap test appointments. The only cost is DrivingTestSwap's matching fee. If you need to change the test type or other details, standard DVSA change fees may apply.

No, DrivingTestSwap is an independent service. We are not affiliated with, endorsed by, or connected to the DVSA or any government agency. We simply help learners find swap partners and guide them through the official DVSA process.

After signing up and choosing a package, you'll enter your current test details (date, time, test centre) and select the test centres you'd be willing to swap to. You can also set date preferences for when you'd like your new test. The more flexible you are, the faster you'll match.

Yes, you can update your listing at any time through your dashboard. You can change your desired test centres, date preferences, and other details. Changes take effect immediately for future matching runs.

If your test date changes (cancelled by DVSA, rescheduled, etc.), update your listing immediately. An outdated listing can lead to invalid matches. Contact support if you need help.

You can reach our support team through the in-app messaging system on your dashboard. We typically respond within 24 hours. For urgent issues, we prioritise Plus and Pro users.

Yes, definitely inform your instructor when you get a new test date. They'll need to adjust lesson schedules and may want to accompany you on test day. Good communication with your instructor ensures you're test-ready.

Yes. We take data protection seriously and comply with UK GDPR. Your contact details are only shared with your matched partner after both parties accept. We never sell your data. See our Privacy Policy for full details.

All users must verify their email address to use the platform. We monitor for suspicious behaviour, fake listings, and policy violations. Users who abuse the system are suspended.

The DVSA swap process is official and secure — swaps are processed by DVSA operators over the phone. There's no payment exchange between swappers (only DrivingTestSwap's platform fee). If you encounter suspicious behaviour, report it immediately through the app.